Frequently Asked Questions

Everything you need to know about your Scales and Tails of Ohio orders.

What is the shipping timeframe for my order?

Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days depending on your location in Ohio or across the US.

Do you offer returns or exchanges?

Yes, we offer a 30-day return policy for unworn and unwashed items with original tags attached. Please contact our support team to initiate an exchange.

How do I know which size to order?

We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What materials are used in your apparel?

We prioritize high-quality fabrics, including premium combed cotton and eco-friendly polyester blends, to ensure durability and comfort.

Can I track my order once it has shipped?

Once your order leaves our facility, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.